We ship via USPS and UPS. As of October 1st USPS has increased their processing time, so please allow 2-3 extra days for delivery going forward.
- The Gilded Witch is not responsible for delayed or missing packages caused by shipping carriers and we do not issue refunds or send replacements for lost/missing/stolen packages. We will of course assist in any way we can with locating your package.
Order Processing Time
We strive to ship orders out within 2 business days of placing your order. During peak holiday hours our processing time may increase - we appreciate your patience!
We offer 2-day shipping via UPS (domestic) and 3-5 day shipping via DHL (international). Please note that the shipping estimate begins from the day your order is shipped, not the day the order is placed. We do our best to ensure that all expedited orders are shipped out same-day, but during peak holidays hours they may be delayed by a day or two. If you have a set deadline by which your package must arrive, it is best to reach out to us at firstname.lastname@example.org beforehand to ensure we can meet your expectations.
All of our packaging materials, including stickers and info fliers, are made in the USA. We are working on sourcing eco-friendly and sustainable packaging options within the USA that still allow us to offer lower shipping costs to our clients.
If in doubt, reach out! We are ready to answer any questions you may have during our business hours of Monday-Friday, 10am-5pm. Our email is email@example.com. Please allow 24 hours for a reply.